Terms & Conditions
In these Terms and Conditions ( Terms ), the following words and phrases shall have the following meanings: “the Buyer” means the person, firm or company who purchases Goods from the Company: “the Company” means [ Hooton Group Limited t/a clickbathrooms.com ]; “Contract” means the contract between the Company and the Buyer which shall be deemed to incorporate these Terms; “Goods” means any goods agreed in the Contract to be supplied by the Company to the Buyer; “Place of Delivery” means the place to which the Goods are to be delivered. In these Terms, reference to any statute or statutory provision shall be construed as a reference to such statute or statutory provision as amended, modified, re-enacted or replaced from time-to-time.
2. The Contract
The Contract shall be on these Terms to the exclusion of all other terms and conditions, including any such terms and conditions that are purported to be included or applied by the Buyer. No terms and conditions contained in the confirmation of order, purchase order or other document of the Buyer will form part of the Contract.
Hooton Group t/a clickbathrooms.com does not disclose buyer’s information to third parties other than when order details are processed as part of the order fulfillment. In this case the third party will not disclose any of your details to another third party. Hooton Group t/a clickbathrooms.com may send you information which we feel may benefit you from time to time either by email or by post. Cookies are used on this site to keep track of the contents of your shopping cart including your delivery address. The address book is used to store your details in the ‘remember me’ section should you select it. They are also used after you have logged on as part of that process.
Cookies can be switched off within your browser by going to ‘Tools – Internet Options – Privacy’ select to block cookies. If this option is selected you will not be able to place orders or benefit from other features that cookies benefit.
Any dates specified by the Company for delivery of the Goods are intended to be an estimate only. If no date is specified for delivery of the Goods, delivery shall be within a reasonable time. Subject to the other provisions of these Terms, the Company shall not be liable for any loss, whether direct or consequential, economic or loss of profits or otherwise, arising directly or indirectly out of any delay in the delivery of the goods. If you need a guaranteed date for the goods then please contact us directly to ensure this is possible. N.B . Please remember couriers can damage items so do not pay an installer until the goods have arrived.
Shipping and Handling - We will deliver your goods by a courier of our choice. Some areas of the UK do incur an extra delivery cost these include off shore destinations for example Ireland, the Isle of Man and the Channel Islands. Other areas include certain parts of Scotland. Examples include Inverness and Aberdeenshire and postcodes beginning with IV, KW, PA, AB, DD, PH and certain PO postcodes. Please refer to the drop down bar at point of order for delivery costs (not all destinations are listed). Destinations that are not listed but incur extra delivery costs will be contacted by our Dispatch Team to discuss any additional costs.
Delivery Schedule – We shall endeavor to deliver your goods within 3 days as 99% of products are available for immediate dispatch. In the event of a delay we shall contact you to discuss the potential turnaround, if this is for any reason not acceptable a full refund will be offered. If your order is placed after 12pm then the delivery timeframe will start on the following day.
We offer a delivery service throughout the UK. This works by our couriers contacting you and arranging a convenient delivery date. You may pay an additional delivery charge for a next working day service or am/pm delivery. This can be arranged by calling a member of our team.
An additional charge may be required If you live in the following postcode zones: AB, GY, HS, IV, KA, KW, PA, PH, PO 30-41, TR, ZE. If the additional charge is not acceptable then we shall refund you in full. As a customer living in this area you will be aware of the outer reach location this imposes to couriers.
Smaller items will be dispatched to the address of your choice and generally require a signature as confirmation of receipt. Lower value items may not require a signature.
Please ensure that you provide at least one contact telephone numbers where possible. Mobile telephone numbers and email addresses should be checked on a regular basis. This is to ensure that you are fully aware of your delivery status. If a delivery date is agreed and no one is available to accept the goods as arranged there may be a charge for re-delivery. The re-delivery charge will be the full amount charged by the relevant courier service, which may be more than the original delivery amount paid.
Larger Items will be sent via a pallet network company or 2 man delivery service if selected/available in your area.
Please ensure that the person present is capable of assisting with the delivery. Someone who can move the items onwards to a suitable storage point is required to be present. Some goods can be awkward or heavy to handle due to their size. Pallet deliveries will be wheeled to the nearest accessible/viable point of the premises. The driver will not remove goods from the pallet. For example if it is a block of flats this would be the main entrance door. Please ensure in this type of situation that the person present is able to deal with the delivery including moving it to its final destination, i.e. inside the property as this type of delivery is delivered generally by one man only.
If the goods are delivered via the two man delivery service, they will place the goods in a downstairs room of your choice subject to there being reasonable access.
Please ensure that someone is available as agreed, as re-delivery of goods may be chargeable.
With heavy items the driver will wait while the goods are checked please ensure that you check the goods at the point of delivery or within a reasonable period after this.
Receipt of goods - Most items that we dispatch require a signature therefore we ask that a responsible person takes receipt of the goods. Couriers are unable to leave goods with a minor.
Goods received and shortages - Please ensure that you check your delivery to ensure that all items are present. Shortages should be reported immediately in order that we can rectify them for you, shortages must be reported with a 24 hour period of receiving the delivery. During office hours please call 01143450233 and request Logistics who will be happy to assist. If a shortage is discovered outside of office hours, please email email@example.com.
Items that are delivered must be inspected as thoroughly as possible at point of delivery to ensure that they are correct and intact. All other items must be checked within a reasonable time, or at least within a 5 day period from point of receipt. In office hours please call 01143450233 and request Logistics outside of these hours, please email firstname.lastname@example.org. Writing the words unchecked or not giving a clear signature does not negate the responsibility of the recipient. Please ensure that third party recipients are aware of these terms.
Delivery Promotions - Hooton Group t/a clickbathrooms.com may at different times run promotions for reduced delivery costs. These are applicable for mainland UK residents. Exceptions to these offers include residents in the following postcode area's. IV, AB, PH, KW,DD, PA. Residents of these postcode areas will be asked for a contribution towards delivery costs. This list is not exhaustive.
4. Risk in and Ownership of the Goods
Risk in the Goods shall pass to the Buyer on delivery. Ownership in the Goods shall not pass to the Buyer until the Company has received in full cleared funds of all sums due to the Company in respect of the Goods and all other sums which are or may become due to the Company from the Buyer on any account. Until ownership of the Goods has passed to the Buyer, the Buyer shall: hold the Goods on a fiduciary basis as the Company’s bailee; store the Goods separately from all other goods of the Buyer or any third party in such a way that they remain identifiable as the Company’s property; not destroy or deface any identifying mark on the Goods or their packaging; maintain the Goods in satisfactory condition insured with the Company’s interest noted on the policy and hold any proceeds of such insurance on trust for the Company and not mix them with any other money.
The price for the Goods shall, unless otherwise agreed, be the price set out on in the Company’s price list or on the company's web site. The price for the Goods shall be displayed on the price list and web site inclusive of vat but exclusive of all costs of carriage and insurance which the Buyer shall pay in addition.
Subject to paragraph 5, payment of the price of the Goods shall be due before the goods are shipped. Payment shall not be deemed to have taken place until the receipt by the Company of cleared funds. Making a purchase is a simple process just browse our website and add the items into the shopping cart. Once you have selected your required items proceed to ‘checkout’ you will be asked relevant details including delivery and contact details to ensure your order can be processed efficiently. We accept most major debit and credit cards. Orders can be placed via the telephone with a member of our sales team or on our secure website.
You will receive by email a confirmation that your order has been received. The confirmation does not indicate that a contract exists between us at this point. When the dispatch notification is sent or at the point that Hooton Group t/a clickbathrooms.com (or their representative) calls you to arrange delivery (whichever occurs soonest) is the point of contract. This term is included to protect Hooton Group t/a clickbathrooms.com in the event that a pricing error has been made, or we are no longer able to supply the goods for a particular reason. If there is an amendment to pricing, we will contact you to ensure that this is acceptable.
The point of contract for bespoke items is at point of order. Hooton Group t/a clickbathrooms.com reserves the right to cancel such orders in the unusual event that a bespoke item is priced incorrectly on our website.
Order confirmations will generally be sent within 24 hours of point of order. (Excluding weekend, bank holidays or any other business closure dates). Please advise us if this has not been received within a 48 hour period by emailing email@example.com
Once a purchase has been made our customer service and support are available via our support ticket system. We will en-devour to reply within 2 hour of every enquiry. The reason why we deal with support issues in this manner is to ensure customer issues/enquiries are dealt with efficiently and on a first come first - service basis. It also means that there is no confusion in what you need as everything is recorded via the email ticketing system.
The Company warrants that the Goods are of satisfactory quality. If the Buyer wishes to make a claim under this warranty, the Buyer shall give written notice to the Company within 30 days of the discovery of the defect and give the Company a reasonable opportunity to inspect the Goods in question. The Buyer may be requested to send photographs via email as means of verification.
The Company shall not be liable for any breach of warranty if the Buyer makes any further use of the Goods after giving such notice or alters or repairs the Goods without the agreement of the Company. The Company’s liability under the warranty shall be limited to repairing or replacing the Goods in question or refunding the price of such Goods. The Buyer must allow the Company reasonable opportunity to resolve the concern.
All products we supply come with at least a one year guarantee. Please ensure that where required any registration details are completed. Any extended warranties advertised are given by the manufacturer. Hooton Group t/a clickbathrooms.com will be your contact during the first year after the goods have been received, after which you will need to contact the manufacturer of the goods supplied. Extended warranties do not extend to wear and tear items such as seals door rollers cartridges etc. This list is not exhaustive.
8. Returns & Refunds
If you wish to return goods outside of the first 14 days of receipt of goods, then the goods MUST be as new unopened with packaging and suitable for resale. Please email firstname.lastname@example.org of your intent to return any goods.
Business to Business Sales are NOT covered by the distance selling regulations and as such we will give a 7 day goodwill period of return provided goods are as new and unopened.
It is the buyer's responsibility to return the goods to the company address (unless faulty), outside of the 14 working day period, buyers amy be given an alternative address to return goods to.The Buyer is responsible for the return of unwanted goods and any associated charges. No refund or replacement can be made against goods which cannot be identified as coming from the customer who is returning them. Goods must be returned complete, including where appropriate all packaging, and in an acceptable condition. Goods outside of the 14 working day period will be subject to a handling and restocking charge which equates to 25% of the original cost of the item. The Company will aim to refund unwanted items within 5 working days from the receipt of the returned goods. Please email email@example.com for further details.
9.Limitation of Liability
The Company’s liability in contract, tort or otherwise arising out of the subject matter of the Contract shall not exceed the original price of the goods and the Company shall under no circumstances be liable to the Buyer for any consequential, indirect or economic loss or damages.
10. Force Majeure
If either party is subject to an event of Force Majeure, that is circumstances outside its reasonable control, including but not limited to war, fire, industrial disputes or civil commotion, it shall notify the other and the first party’s obligations under these Terms shall be suspended until it notifies the other party of the end of such event of Force Majeure.
If any part of these Terms is found to be void or unenforceable by any Court of competent jurisdiction, such part shall be severed from these Terms which will otherwise remain in full force and effect. These Terms shall be governed by and interpreted according to English Law and the parties submit to the exclusive jurisdiction of the English Courts.
Always ensure that goods are thoroughly checked prior to installation to ensure they are free from visible damage blemishes, and are the correct size etc. Items that are installed are deemed to have been accepted in terms of quality and size and cannot be replaced in these circumstances.
Hooton Group t/a clickbathrooms.com is not liable for any delays or costs incurred for delay in receipt of goods the incorrect content or condition. Every effort will be made to ensure that your goods reach you on a timely basis, that they are correct and are fit for installation (see the above). We would strongly suggest that the plumber is not arranged until you are confident that they can proceed furnished with the products they require to complete the installation efficiently.
Installation advice can be obtained from your chosen manufacturer. It is recommended that installation of products be completed by a competent person. Please remember to take extra care when installing glass products. This type of product needs specialist handling during installation, to ensure that the glass is not stressed during the installation process. Frame-less products are especially vulnerable. If you are not aware of what best practice is please refer directly to the manufacturer or a qualified installer. Hooton Group t/a clickbathrooms.com liability whether in respect of one claim or in the aggregate arising out of any contract shall not exceed the purchase price under the contract.
13. Credit Card Security
When an order is placed on our website credit card numbers are encrypted using 128 bit encryption. These details are only decrypted when they reach our computer. They are not held in clear text on any website.
14. Order Amendments
If you wish to amend your order please contact us immediately. Please email firstname.lastname@example.org. A member of our sales team will contact you to talk through the amendments. Orders that require amendment and have already been dispatched may incur additional delivery charges. Amending an order may on occasion delay the delivery time any additional monies will be collected at point of amendment. Amended orders will be charged at the current selling price.
15. Bespoke / Special Order Items
These items cannot be changed once payment has been taken. Payments cannot be refunded for the goods due to their specific nature. Items, of this nature include bespoke shower doors bath screens and enclosures, shower pods, coloured shower trays and satin or frosted (non clear glass) screens, baths specified with tap holes or no tap holes or with whirlpool jets. Other bespoke items include products that are adapted or made in any way to specifically suite an individual client.
Free delivery does not apply to these items, due to the more specialist carriers we have to use for these products.
Please be advised that jet positions for bespoke whirlpool and air spa baths may vary from any pictures shown on the website. These will be placed as the manufacturer deems best depending on the number selected. Bespoke items will usually take around 15 - 30 working days, however this may take longer depending on production at that time and type of door ordered. Please note certain times of the year may have a longer lead time due to high demand. Working days do not include bank holidays.
16. WEE Regulations
The Waste Electrical and Electronic Equipment (WEEE) Directive is now UK law. The legislation aims to make producers pay for the collection, treatment and recovery of waste electrical equipment. The regulations also mean that suppliers of equipment like high street shops and internet retailers must allow consumers to return their waste equipment free of charge. The amount of WEEE we throw away is increasing by around 5% each year, making it the fastest growing waste stream in the UK.
Much of the UK’s WEEE ends up in landfill, where the lead and other toxins it contains can cause soil and water contamination. This can have a harmful effect on natural habitat, wildlife and also human health. Many electrical items that we throw away can be repaired or recycled. Recycling items helps to save our natural finite resources and also reduces the environmental and health risks associated with sending electrical goods to landfill. Distributors of new Electric and Electronic Equipment (EEE) have a part to play in reducing the amount of WEEE going into landfill sites.
Hooton Group t/a clickbathrooms.com are obliged under these regulations to offer our customers free take-back of their WEEE on a like-for-like basis when they buy a new Electrical or Electronic product from us. For example, if a customer bought a new electric shower from us we would accept their old electric shower and prevent it going into a landfill site by disposing of it safely. Customers must return their WEEE item to us within 28 days of purchasing their new item. Under the WEEE Regulations, all new electrical goods should now be marked with the crossed-out wheeled bin symbol. Goods are marked with this symbol to show that they were produced after 13th August 2005, and should be disposed of separately from normal household waste so that they can be recycled.